Terms of Service

These Terms of Service (“Terms”) constitute a legal agreement between you (“you” or “your”) and Kaira Health (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of the website located at www.kairahealth.ai, including any content, functionality, and services offered on or through the Website (collectively, the “Website”).

BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE.

You must be the legal age of majority in your jurisdiction of residence to use the Website. By using the Website, you represent and warrant that you meet this requirement.

KAIRA is a preventive health intelligence platform that integrates advanced diagnostics, healthcare practitioner expertise, and a network of partner clinics to deliver personalised health insights and proactive care programmes (“Platform”).

Clinical services available through the Platform are provided by licensed clinicians who are credentialed in the jurisdictions in which they practise. Partner clinics that participate in the KAIRA network are independently owned and operated; they are not subsidiaries or divisions of the Company.

The Company does not itself provide medical care, diagnose medical conditions, or prescribe treatments. The Platform is not an insurance product and does not replace health insurance or government health coverage.

Virtual care services are available only where permitted by applicable law and regulation. These Terms govern your use of the Website only; clinical services obtained through the Platform may be subject to separate agreements between you and the applicable clinician or partner clinic.

Services available through the Platform are designed to complement — not replace — your relationship with your primary-care provider or other treating clinicians.

No Emergency Services

No Healthcare Practitioner–Patient Relationship

No healthcare practitioner–patient relationship is created by your use of the Website, by any communication submitted through the Website, or by any exchange of information between you and the Company through the Website. A healthcare practitioner–patient relationship is established only when you are formally accepted as a patient by a licensed clinician through the Platform’s clinical services and is governed by a separate clinical services agreement.

Health Assessment Results May Be Unexpected or Distressing

Health assessments and diagnostic tests may reveal information about your health that you did not anticipate, including the identification of risk factors, incidental findings, or conditions that require further medical evaluation. By using the Platform, you acknowledge that assessment results may be unexpected or emotionally distressing.

Diagnostic Procedures Carry Inherent Risks

Diagnostic procedures — including laboratory blood draws, imaging studies, and other clinical assessments — carry inherent risks such as discomfort, bruising, allergic reactions, or, in rare cases, more significant complications. You should discuss the risks, benefits, and alternatives of any diagnostic procedure with your treating clinician before proceeding.

Results May Not Be Complete or Fully Accurate

No diagnostic test or health assessment is 100% accurate. Results may be subject to false positives, false negatives, laboratory error, or limitations inherent in the methodology used. Results should be interpreted in the context of your overall health and in consultation with a qualified healthcare practitioner.

Exercise Discretion When Sharing Your Results

Health assessment results may contain sensitive information. You are encouraged to exercise discretion when deciding whether and with whom to share your results. The Company is not responsible for any consequences that arise from your voluntary disclosure of results to third parties.

The Platform may incorporate analytical software tools, including artificial intelligence (“AI”) and machine-learning (“ML”) technologies, that assist clinicians in reviewing and interpreting health data. These tools may be used to:

• identify patterns, trends, or anomalies in diagnostic results;
• generate preliminary risk assessments or health summaries; and
• support clinical decision-making by highlighting relevant biomarkers or data points.

AI and ML tools deployed on the Platform function as decision-support aids only and are not classified or regulated as medical devices. All clinical decisions remain the responsibility of the licensed clinician overseeing your care.

The Company makes no warranties or representations regarding the accuracy, completeness, or reliability of outputs generated by AI or ML tools. De-identified and aggregated data may be used to improve the performance of these tools; however, no individually identifiable health data will be used for AI model training without your informed consent.

Certain analytical tools available through the Platform may rely on third-party technologies that are not developed or controlled by KAIRA. The Company is not responsible for the performance, accuracy, or availability of such third-party technologies.

By using the Website and the Platform, you represent and warrant that:

• all information you provide — including personal, health, and contact information — is accurate, complete, and current;
• you will promptly update any information that becomes inaccurate or incomplete;
• you are providing information about yourself only (or about an individual for whom you have legal authority to act), and not about any third party without proper authorisation; and
• your use of the Website and the Platform does not violate any applicable law, regulation, or professional obligation.

The Company may rely on the accuracy of the information you provide when coordinating services, communicating with clinicians, and fulfilling its obligations under these Terms.

The Company reserves the right to revise and update these Terms at any time in its sole discretion. All changes are effective immediately when posted and apply to all access to, and use of, the Website thereafter.

Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so that you are aware of any changes, as they are binding on you.

The Company may also modify, suspend, or discontinue the Platform or any part of its functionality at any time, with or without notice, and without liability to you or any third party.

The Company implements reasonable administrative, technical, and physical security measures designed to protect the integrity and confidentiality of information transmitted through the Website.

You are responsible for maintaining the security of your own computing environment, including your device, internet connection, and any credentials used to access the Website. The safety and security of your information also depends on you.

The transmission of information via the internet is not completely secure. Although the Company takes reasonable steps to protect your information, the Company cannot guarantee the security of information transmitted to or through the Website. Any transmission of personal information is at your own risk.

Any credentials — such as usernames, passwords, or access codes — issued to you or created by you must be treated as confidential. You must not disclose them to any third party. The Company has the right to disable any user account, username, or password at any time in its sole discretion, including if, in the Company’s opinion, you have violated any provision of these Terms.

You agree not to use the Website in any way that:

• attempts to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
• breaches or tests the vulnerability of any security or authentication measures on the Website;
• restricts or inhibits any other person from using the Website, including by means of hacking or defacing any portion of the Website;
• disrupts the normal flow of communication or otherwise acts in a manner that negatively affects other users’ ability to use the Website;
• uses any robot, spider, scraper, or other automated means to access the Website for any purpose without the Company’s express prior written consent;
• introduces any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; or
• engages in any denial-of-service attack or similar conduct designed to overwhelm or impair the Website’s infrastructure.

The Website and its entire contents, features, and functionality — including but not limited to all information, text, graphics, logos, images, audio, video, software, code, data compilations, and the design, selection, and arrangement thereof — are owned by the Company, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

“KAIRA,” the KAIRA logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You must not use such marks without the prior written permission of the Company.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal, non-commercial purposes. This licence does not include the right to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website, except as may be incidentally necessary in the ordinary course of using the Website (e.g., browser caching).

The Platform connects users with a network of partner clinics and healthcare practitioners. Each partner clinic is an independently owned and operated medical practice; it is not a subsidiary, division, or agent of the Company.

Diagnostic testing ordered through the Platform may be conducted by established third-party laboratories and imaging centres. The Company coordinates the logistics of testing but does not itself perform laboratory analyses or imaging studies.

Certain features of the Platform may rely on technologies, services, or content provided by third parties. The listing or availability of any partner clinic, laboratory, or third-party service provider on or through the Website does not constitute an endorsement, guarantee, or warranty by the Company with respect to the quality, accuracy, or reliability of services provided by such third parties.

The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

Although the Company makes reasonable efforts to update the information on the Website, the Company makes no representations, warranties, or guarantees, whether express or implied, that the content on the Website is accurate, complete, or up to date.

Biomarker panels and health assessments available through the Platform may include 200+ individual markers depending on the programme selected; the scope and composition of each panel may change without prior notice.

Nothing in this section limits or excludes the professional obligations of any licensed clinician who provides clinical services through the Platform.

You retain ownership of any personal data you submit through the Website. By submitting data, you grant the Company a limited, non-exclusive licence to use that data for the purposes described in the Company’s Privacy Policy.

The Platform is designed to support compliance with applicable data protection and privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Health Information Protection Act (PHIPA), and other relevant provincial, federal, and international privacy frameworks.

The Website uses cookies and similar tracking technologies. By continuing to use the Website, you consent to the use of cookies in accordance with the Company’s Cookie Policy. You may manage your cookie preferences through your browser settings or through any cookie-consent mechanism provided on the Website.

By providing your contact information through the Website, you consent to receive electronic communications from the Company, including but not limited to emails, text messages, and push notifications related to your use of the Platform, appointment confirmations, health-related updates, and promotional materials.

The Company’s electronic communications are designed to comply with Canada’s Anti-Spam Legislation (CASL) and other applicable electronic messaging laws.

You may withdraw your consent to receive promotional communications at any time by using the unsubscribe mechanism included in each communication or by contacting us at info@kairahealth.com. Withdrawal of consent to promotional communications does not affect transactional or service-related communications that are necessary for the operation of the Platform.

Information submitted through consultation request forms, contact forms, or other inquiry mechanisms on the Website will be used by the Company to respond to your inquiry, schedule a consultation, or connect you with an appropriate clinician or partner clinic.

By submitting such information, you consent to its collection, use, and storage in accordance with the Company’s Privacy Policy.

The Website may contain links or references to third-party websites, applications, or services that are not owned or controlled by the Company. If you choose to follow any such link, you do so at your own risk. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party website.

You must not frame, mirror, or otherwise incorporate any part of the Website into any other website or application without the Company’s prior written consent.

The Company is based in the Province of Ontario, Canada. The Website and the Platform are not intended for use in any jurisdiction where such use would be contrary to applicable law or regulation.

Clinical services available through the Platform are provided by licensed clinicians who are credentialed in the jurisdictions in which they practise. Virtual care services are offered only where permitted by applicable law and may be subject to additional terms, regulations, or restrictions imposed by the relevant regulatory authority.

NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE COMPANY DOES NOT WARRANT THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL THE COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF (A) CAD $100 OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.

Nothing in these Terms limits or excludes your rights against any partner clinic, clinician, or third-party service provider that provides clinical services to you through the Platform. Any claims against such parties are governed by your separate agreement with that party and applicable law.

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Website, including but not limited to any use of the Website’s content, services, and products other than as expressly authorised in these Terms, or your use of any information obtained from the Website.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict-of-law provision or rule.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Website shall be instituted exclusively in the courts of the Province of Ontario, Canada. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

No failure or delay by the Company in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of these Terms will continue in full force and effect.

You may not assign or transfer these Terms, by operation of law or otherwise, without the Company’s prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. The Company may freely assign or transfer these Terms without restriction.

These Terms are intended solely for the benefit of the Company and you. Nothing in these Terms is intended to, nor shall it, confer any third-party beneficiary rights on any person or entity that is not a party to these Terms.

The following sections of these Terms shall survive any termination or expiration: Section 3 (Medical Disclaimer), Section 5 (Analytical Tools and Artificial Intelligence), Section 10 (Intellectual Property Rights and Ownership), Section 12 (No Reliance), Section 18 (Disclaimer of Warranties), Section 19 (Limitation on Liability), Section 20 (Indemnification), Section 21 (Governing Law and Choice of Forum), Section 25 (No Third-Party Beneficiaries), and this Section 26 (Survival).

The parties have expressly requested that these Terms and all related documents be drafted in English.

Les parties aux présentes confirment leur volonté que cette entente et tous les documents connexes soient rédigés en anglais seulement.

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the sole and entire agreement between you and the Company regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

If you enrol in clinical services through the Platform, a separate client services agreement will govern the terms of those clinical services. In the event of a conflict between these Terms and a client services agreement, the client services agreement shall prevail with respect to the clinical services.

The Website is operated by Kaira Health. If you become aware of any misuse of the Website, or wish to report a violation of these Terms, please contact us at legal@kairahealth.ai.

All other feedback, comments, and requests for technical support may be directed to info@kairahealth.com.